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Posted on: May 30, 2019

PG&E Public Safety Power Shutoff Program

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Given the continued and growing threat of extreme weather and wildfires, as seen in 2017 and 2018, PG&E has announced an expanded Community Wildfire Safety Program as an additional precautionary measure to further reduce wildfire risks and help keep communities safe.

Official Letter from PG&E

Brief Overview of Community Wildfire Safety Program

Brief Overview of Public Safety Power Shut Off Program

In addition, PG&E has warned customers to be prepared for power outages or Public Safety Power Shutoffs. If extreme fire danger conditions threaten a portion of the electric system serving our community, it will be necessary for PG&E to turn off electricity in the interest of public safety. 

Prepare for Public Safety Power Shutoffs:

  • Update your contact information by visiting pge.com/mywildfirealerts or call 1-866-743-6589 during normal business hours. We will use this information to alert you through automated calls, texts and emails, when and where possible, prior to a Public Safety Power Shutoff.
  • Plan for medical needs like medications that require refrigeration or devices that need power.
  • Identify backup charging methods for phones and keep hard copies of emergency numbers.
  • Build or restock your emergency kit with flashlights, fresh batteries, first aid supplies and cash.
  • Know how to manually open your garage door.

What PG&E Wants You to Know About Public Safety Power Shutoffs:

  • Before any Public Safety Power Shutoff, PG&E carefully reviews a combination of criteria such as predictions of strong winds and very low humidity levels, along with critically dry vegetation and on-the-ground observations from field crews.
  • Because the energy system relies on power lines working together to provide electricity across cities, counties, and regions, your power may be shut off, even if you do not live or work in an area experiencing high winds or other extreme weather conditions. This is done for the safety of all communities and customers.
  • When PG&E needs to turn off your power, they will attempt to contact you in advance by phone, text, and email, and provide updates through social media, local news, radio and the pge.com website.
  • PG&E expects to be able to visually inspect the system for damage and restore power to most customers within 24 to 48 hours after extreme weather has passed. Because extreme weather can last several hours or days, for planning purposes, they suggest customers prepare for outages that could last longer than 48 hours.

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