We remain committed to the health and safety of our community. Your health and safety is our top priority and we are committed to working together to help our community get through this together. Information continues to change rapidly, please check back often for updated information regarding resources for residents, seniors, businesses, and more.
03/31/20 UPDATE FROM THE CITY OF GILROY
For up to the minute updates, please visit the City accounts on Facebook (@cityofgilroy), Instagram (@cityofgilroy), and Twitter (@cityofgilroy). For emergency alerts, please sign up for AlertSCC and Nixle.
In compliance with the shelter in place from the County:
City Hall is CLOSED
Phone Directory for Assistance with Essential City Services:
Non-Emergency Public Safety Needs: 408-846-0350
The following lines will be monitored and calls related to essential services will be answered within 48 hours:
Human Resources/Risk Management: 408-846-0228
Public Works and Community Development: 408-846-0451
City Services and Operations:
Board & Commission Meetings: Except for City Council Meetings, all Board and Commission meetings are canceled.
Business Licensing: We are unable to renew or process new business licenses at this time. Business license holders in need of renewal will be allowed to continue to operate their business during the closure. We will follow up with license holders once the shelter in place order is lifted and City Hall is opened to the public.
Building Services: Building Services are limited to projects that are deemed as “Essential Businesses” per the Santa Clara County Order as of March 31. For projects deemed essential, on-site inspections will only be conducted for those adhering to protocols that ensure the health and safety of the inspector and those on the job site. Some inspections may be conducted remotely through use of photos or videos. Please view the Building-Safety-Division page for more information or call 408-846-0572 and leave a message. Electronic building plan submittals are being accepted and will be reviewed, however no permits will be issued except for those projects deemed essential. All electronic submittal communication will be conducted through email, phone or other electronic means. Send your electronic plan submittal to Christina.firstname.lastname@example.org
For questions regarding the status of a building submittal, please call 408-846-0451.
City Council Meetings: City Council Meetings will be announced through the regular City Council Meeting web portal. Meetings will be streamed and instructions for public comment will be provided on the Council Meeting agenda.
Code Enforcement: Code Enforcement staff are currently only responding to life/safety matters. If there is an immediate threat, please call 9-1-1. For non-urgent life/safety code enforcement matters, please call 408-846-0451 and leave a message. Someone will respond within two business days.
Encroachment Permits: The City will continue to issue encroachment permits for essential work, and to support projects identified as essential by the County order. No other work will be permitted in the City right-of-way at this time. If you believe your project is classified as essential and requires an encroachment permit, please submit the permit application via email to email@example.com. The permit application is available on our City website at http://www.ci.gilroy.ca.us/244/Encroachment-and-Transportation-Permits. You should receive a response within two business days.
Fire Inspection, Hazardous Materials and Wastewater Pre-Treatment: Fire Prevention staff are currently only responding to life/safety matters. If there is an immediate threat, please call 9-1-1. For non-urgent life/safety fire inspection, hazardous materials or pre-treatment matters, please call 408-846-0451 and leave a message. Someone will respond within two business days.
Housing Services: Housing staff are providing limited, remote services including;
- Review of quarterly reports and payments to agencies that are CDBG and Gilroy Housing Trust Fund recipients. Staff will reach out via email requesting quarterly reports.
- Please note that meetings for the Neighborhood Revitalization Committee have been canceled through May.
Planning Division: Planning staff is providing limited, remote service for priority projects. All communication will be conducted through email, phone or other electronic means. No new applications will be accepted at this time. Priority projects include;
- Projects that meet the criteria for “essential businesses” as defined by the County Order and as noted below.
- Projects with state-mandated deadlines.
- Please note that meetings for the Planning Commission, Historic Heritage Committee have been canceled through April.
For questions about the status of applications already submitted to Planning, please call 408-846-0451 and leave a message.
Public Parks: Public parks are open, however, playgrounds, tennis courts, dog parks, handball courts, and basketball courts are closed.
Recreation Classes & Programs: All recreation programs including adaptive, adult, preschool, youth, sports, and youth programs have been canceled. Please contact the Recreation Department for more information at 408-846-0460. Check out our Virtual Recreation Center for activity ideas and virtual activity resources.
Reservations of City Facilities & Public Parks: All reservations for City facilities and public parks will be canceled with automatic refunds.
Senior Center: All senior programs are canceled. Box lunches and the Second Harvest Food Bank Brown Bag will continue to be provided.
Special Event Permits: All special event permits for events scheduled through May 3, 2020, are canceled. For more information visit: http://www.cityofgilroy.org/707/Special-Event-Permit
Transportation (Hauling) Permits: Transportation permits for hauling of material to support essential services will continue to be permitted by the City. Please submit the permit application via email to firstname.lastname@example.org. The permit application is available on our City website at http://www.ci.gilroy.ca.us/244/Encroachment-and-Transportation-Permits. You should receive a response within one business day.
Utilities: We are not able to receive water payments via cash, check, or in-person, and some attempts to pay online have been reported as unsuccessful by customers. Due to these conditions
- Late penalties will not be applied to bills that become due during the closure of City Hall;
- Water service will not be terminated for non-payment;
- Water services may be restarted if previously terminated for non-payment;
- New water service will begin when requested without the need of an application being approved before;
Once the shelter in place order is lifted and City Hall is opened to the public, utility billing staff will be working with customers on payment plans for any amounts owed during this closure. For questions regarding your water service or payments, or to request new water service please contact our staff at (408) 846-0420, or via e-mail at email@example.com.
Recology South Valley continues trash/recycling pick up services - please place cans out the night before your service day
Gilroy Unified School District is providing to-go breakfast and lunches for children in the community
Gavilan College Campus is closed, classes are continuing online
Food and Meal Resources
Financial and Rental Resources
How You Can Help
Information is changing frequently. The Health Department has a webpage dedicated to novel coronavirus (COVID-19) in English and Spanish at www.sccphd.org/coronavirus. The City of Gilroy will also keep a direct weblink to the County Public Health page at www.cityofgilroy.org.