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1. Who is the Chief Administrator for the City of Gilroy?
2. What are the primary roles of the City Administrator?

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1. The street tree in front of my house has damaged the sidewalk. Who should I call?
2. It’s the city’s street tree that caused the damage, why doesn’t the city repair the sidewalk or pay the full amount of the repair cost?
3. What can I do to about tree roots in my sewer or water line?
4. Tree roots have pushed up the sidewalk. Will you cut down the tree?

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1. What schedule do firefighters work?
2. What do firefighters do while they are waiting for a fire or other emergency?
3. Why do fire engines and ambulances respond on emergency medical calls?
4. Why do fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?
5. Why do firefighters use chain saws to cut holes in the roof of a building that’s on fire?
6. Does the Fire Department service fire extinguishers?
7. When an emergency vehicle is approaching that is displaying emergency lights and sirens, what should I do?
8. Why did I see another Fire Department’s fire engine in Gilroy?
9. Why do so many fire trucks respond to simple incidents?
10. Why do fire trucks respond to motor vehicle accidents?

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1. What are HHWs?
2. How do I handle HHWs?
3. Are there alternatives to using HHWs?

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1. What is your address and hours of operation?
2. What positions are currently available?
3. Can I just send the city my resume?
4. Where do I get an application?
5. Where can I take a typing test?
6. Can I submit an online typing certificate?
7. What is the hiring process?
8. How do I change my address for future hiring communications?

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1. What do I do if online incident reporting is not right for me?
2. I live in Gilroy, but the crime took place in another city. Can I file a report using this online police citizen reporting system?
3. What if this happened on a state Freeway?
4. What is a known suspect?

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1. What does pretreatment mean?
2. Who implements the pretreatment program?
3. How is the pretreatment program implemented?

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1. What is the schedule for street sweeping?

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1. What are street trees?
2. Who owns and maintains street trees?
3. What is the right-of-way?
4. How do I know if a tree is a city-owned tree?
5. What maintenance does the city provide for street trees?
6. What trees does Urban Forestry work on?
7. What is the property owners responsibility for maintaining city street trees?
8. Who do I call if a tree needs work?
9. I've got bees in my tree! What do I do? Will the city remove them?
10. There is mistletoe or ivy in my tree , will the forestry crew remove it?
11. My street tree is diseased, dripping sap, or infested with insects
12. Why doesn’t someone rake the leaves from street trees?
13. Why are street trees important?

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1. How do I get a street tree planted?
2. Can I plant a tree myself?
3. What are the city’s standards for planting street trees?

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1. The street tree in front of my house needs to be pruned. Who should I call?
2. What are the repercussions if you trim or prune street trees without a permit?
3. I need a tree stump removed, who does that?
4. My tree needs root pruning, who do I call?

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1. The trees along the street have grown up into the power lines, and I'm worried about power failure. Will Urban Forestry prune these limbs?
2. Can't anything be done about the way that the street trees are pruned under the powerlines?

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1. Vegetation and low tree limbs make it difficult to see at an intersection. Can Urban Forestry help?
2. A tree is blocking a stop sign or light, what should I do?
3. My neighbor has a dead tree that could fall onto my house. What can be done about this
4. Does Urban Forestry give away or sell the wood chips it's crews make?
5. Can Urban Forestry come out and pick up the debris from a tree that I trimmed?

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1. What is the Vial of L.I.F.E.?
2. Who should use the Vial of L.I.F.E.?
3. How do I use the Vial of L.I.F.E.?
4. Why should I use the Vial of L.I.F.E.?
5. Where do I get the Vial of L.I.F.E.?
6. Where are the fire stations located in Gilroy?
7. How do I get a Vial of L.I.F.E. if I am not ambulatory?
8. How do I get more information about the Vial of L.I.F.E.?
9. Where can I get another Vial of L.I.F.E. form?
10. Should I include a sample of medication in my Vial of L.I.F.E.?
11. Why do I need to fill out my Vial of L.I.F.E. form in pencil?
12. What do I do if my medical information changes?
13. Is the Vial of L.I.F.E. used in all cities?
14. Can I get a Vial of L.I.F.E. for a friend that does not live in Gilroy?
15. What do I do if there is more than one Vial of L.I.F.E. user in the same residence?
16. Why should I include a photo with my Vial of L.I.F.E. form?
17. How can I help support the Vial of L.I.F.E. program?

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1. What if I suspect a water leak?
2. When is my bill due?
3. Did the water rates increase?
4. How are the water rates calculated?
5. Will water rates go down if rain increases?
6. Can a customer start or stop water service over the phone or on-line?
7. Is there a deposit required to start service?
8. What credit cards does the City accept?
9. What other forms of payment are accepted?