Frequently Asked Questions

If you have a high water bill, it could be from a leak on your property.

Check for leaks:

Toilets: Open the back tank.  Examine the overflow and adjust the ball float if needed.  Place a few drops of food coloring in your toilet tank.  Wait about 30 minutes without flushing.  If the color appears in your toilet bowl, then you have a leak and need to replace the flapper valve or adjust the chain.  Replacement parts are easy to pick up at your local hardware store.  Turn off the water supply to your toilet while you are waiting for or conducting repairs.

Leaky faucets/showerheads/hose bibs: Check all of your faucets, shower or bathtubs, and hose bibs for drips.  Even small drips add up.

Irrigation: Check your control valves and irrigation lines for breaks or leaks.  If your system is on a timer, check that the timer is set correctly.  Other common causes of leaks are water softeners (stuck valves), leaks at the water connections to sinks, and leaks in a swimming pool or pump.

The Santa Clara Valley Water District offers helpful water conservation guidance and tips.  Visit their website at https://www.valleywater.org/saving-water/residential.

After checking for leaks, if you still suspect an issue and need further assistance, please call our Water Conservation staff at (408) 478-0061.

Yes, the City’s water and wastewater service rates increased effective January 1, 2024. There are annual increases scheduled through January 1, 2028.

Water-Wastewater Rates

A Water & Sewer Service Request Form with an authorized signature is required to start service, along with a copy of a photo I.D. and proof of ownership or copy of lease agreement. Please visit https://www.cityofgilroy.org/380/Water-Sewer to access the form and for additional instructions.

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To stop service, please complete the online stop service request form at https://www.cityofgilroy.org/FormCenter/Finance-32/Utility-Billing-Application-StopCancel-S-108.

Yes, there is a $70.00 non-refundable service charge to initiate service. The fee will be added to the first statement.

Yes, a 2.9% will be assessed for credit card transaction and a fixed flat fee of $1.00 for all e-Check/ACH transactions. Customers enrolled in auto-pay will see a fee assessed based on their selected auto-pay payment method (credit card or e-Check/ACH). The fees are assessed by the merchant processor and the City does not retain any portion of these fees. Customers can continue to make payments by cash or check without a fee.